How it all started …
In January 2018, I walked into the office at 8 AM still recovering from an early-morning bike ride. After grabbing some breakfast, I joined my colleagues for our monthly breakfast meeting. After some strategy insights from our co-founder Philippe, our colleague Arne got up to give us a “Summer Office Update”.
At this point, I wasn’t necessarily sure what that meant. I knew he had been thinking about moving the office abroad for a while but I assumed it was more a we-should-do-that-some-day kind of idea. However, Board of Innovation’s first key value is “Be Entrepreneurial”, so I should have known better.
Their presentation was as follows:
Why should we organize a summer office?
- It will improve our team dynamics & increase the happiness of our team
- It will make it easier to attract new potential hires
- It can be leveraged to build long-term relationships with our clients
What are the key principles of the summer office?
- Everyone can come, but no one has to
- It’s an experiment to work remotely
- It should be cool enough to be seen as WOOW
After building suspense for a good five minutes, we got treated to some Keynote presentation magic.
We booked a castle in the South of France for two weeks.
The way in which that decision was made offers a good insight into how we make decisions at Board of Innovation. Our decision-making process is designed to empower the team to be entrepreneurial and have a bias towards action. The basis for this decision-making process can be found in methodologies such as teal and holacracy, but it can be summarized as follows:
“So it seems that our first self-steering decision is spending 12K on a castle in the South of France”
In short, Arne decided that a summer office would be a worthwhile investment even if the cost of the castle, travel and food (taking into account a personal contribution from everyone) amounted to 25% of our People & Culture budget. Following the advice model above, he discussed the idea with a couple of people who had more experience. Taking that advice into account, he decided that it was safe enough to try, so he went online, set some ridiculous Airbnb filters, and the rest is history.
What happened next …
A small team of us set out to the summer office to get it set up. We identified 4 goals and divided tasks and accountability. It is important to note that each goal was basically an assumption that we would try to validate. One of the side effects of working in innovation is that everything becomes an experiment.
- We can design a frictionless experience for everyone, both at the Summer Office and at our main office
- We can leverage the Summer Office to build long-term relationships with our clients
- We can leverage the Summer Office to attract top talent
- We can leverage the Summer Office to improve team dynamics & happiness
Here’s an in-depth look at how we set out to validate those assumptions.
We can design a frictionless experience for everyone, both at the Summer Office and at our headquarters.
There were a lot of practical questions in the team: “Will I be able to work?”, “Can I invite my boyfriend/girlfriend?”, “How will we organize dinner?”. A natural reflex would be to spend hours planning, drafting guidelines and creating elaborate spreadsheets. Fortunately, we didn’t have the time or feel like micro-managing the whole experience. We took into account the strong tendency of the team to challenge everything and decided to take a different approach. Relying on our second key value ‘Help Others’, we assumed that people would figure it out and we limited our preparation to an FAQ list that conveyed our thinking on all questions asked but left it up to the team to come up with solutions. So instead of making a cooking schedule for two weeks, we added one line to our FAQ:
Who will cook? – We don’t know, but we hope we’ll have a nice dinner each night. There will be a poster in the kitchen, feel free to add your name to it if you want to cook & go to the shop.
In the end, we had very nice dinners every night. Claire, who recently joined us from California treated us to a Mexican night & a Poke Bowl feast. Our co-founder, Nick, who is an avid barbecuer and gets premium cuts of meat yearly as a Christmas gift, showed off his skills by making burgers, even if it meant driving to Bordeaux at 9 p.m. because we forgot the burgers in the supermarket.
No Mexican night without tequila
There is more to designing a frictionless experience than making sure everyone has food in their bellies, although that should arguably be your first and second priority, and while there was definitely room for improvement on some other aspects (yes, wifi, I’m talking to you) I’ll go ahead and call this one VALIDATED.
We can leverage the Summer Office to build long-term relationships with our clients.
Building long-term relationships with our clients was a key goal of the Summer Office. We decided to host an invite-only session focused on innovation strategy, building intrapreneurial capabilities and organizational design targeted at executive and senior innovation professionals.
We set up a landing page outlining the program and reached out to some of our clients. After 4 weeks, we had only filled three out of 10 spots and time was pressing. Turns out that we had overestimated people’s availability during the summer holiday and our own reach with executive profiles. After some discussion, we decided to cancel the session and focus on our other goals.
While we didn’t end up hosting clients at the Summer Office, we did have two experiences that are worth mentioning. Tarryn and Shervin invited Coen, an internal Innovation Consultant at ING, for an overnight stay at the castle to align on a program they’re running together. Arne planned a sales meeting with the innovation head of a leading multinational company. While we were a bit worried about the optics of people working in the pool, the meeting turned out to be a success and when asked about it, our visitors said that they really appreciated our openness.
‘It feels like you invited me into your house’
— Innovation manager, post sales meeting in the castle
Notwithstanding our small wins, we have to be honest and admit that we didn’t succeed in leveraging the Summer Office to build long-term relationships with our clients. We did get a lot of interesting insights out of this experiment (innovation managers are very keen to share experiences with peers) and we’ll build on those insights in the very near future. All things considered, I’ll have to call this one INVALIDATED.
We can leverage the Summer Office to attract top talent
We’re always looking for fast-learning, passionate, entrepreneurial, and authentic people who can connect the dots and see the bigger picture. This is quite a wish list, but we don’t settle for less and continuously raise the bar – our third key value – by attracting stellar candidates. This means that we invest heavily in recruiting and we’re always looking at ways to improve that process.
The recruiting funnel at Board of Innovation
Leveraging the Summer Office to increase the number of job applicants to Board of Innovation was an obvious goal. For those of you who follow us on Instagram or Linkedin you probably got an overdose of work sessions in the pool with inflatable flamingoes with a castle in the background, or working from the rooftop at sunset.
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☀️ Last days in our summer office! Want to join us next year? ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀ 👉🏻 boardofinnovation.com/jobs ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀ #hiring #boicastle #boardofinnovation #innovationjobs #innovation #innovationconsultant #traveltheworld #corporateinnovation #innovationstrategy
“LinkedIn, roof-top video :)”
— Applicant answering where or how he found out about our vacancy
While increasing the recruitment inflow was essential, we also wanted to test if we could improve our hiring success rate, so we designed another experiment that aimed to do both. We launched a Summer Office recruiting day landing page and social media campaign. We used LinkedIn to target relevant profiles and scheduled as many recruiting calls as possible during our Summer Office. We invited five people to have their assessment days (in-person and virtually) with us at the castle to see if we could improve our closing rate. By the end of the Summer Office, those five assessment days resulted in three offers and two hires.
While the sample size of this experiment was too small to draw any strong conclusions, we learned some valuable lessons:
- All job applicants liked the idea & it was a great conversation starter to talk about our culture & values.
- For the virtual assessment days, the experience was not ideal due to slow wifi and other practical issues.
- Inviting applicants to have dinner with the team and spend the night offered both of us the opportunity to evaluate culture-fit in much more detail.
It’s too early to decide whether this assumption was validated (who knows, maybe this article triggers you to apply) so I’m calling it INCONCLUSIVE.
We can leverage the Summer Office to improve team dynamics & happiness.
We decided not to over-engineer this: team-building activities tend to happen spontaneously at Board of Innovation. We booked a “team day” on everyone’s agenda and decided to spend the morning hanging around in Bordeaux and having a nice lunch together. But other than that, we assumed that we didn’t need to organize anything and that people would take initiative to do nice things.
This turned out to be the case and included:
- Late night campfires & wine-fuelled strategy sessions with Zygi & Julie
- Surf trips & endless traffic jams with Nick, Tarryn, Peter, Arne, Klara, Phil, et al.
- An outdoor documentary screening about British special forces in World War II organized by Mike
- A tour through Bordeaux featuring Claire’s fantasies about French medieval dating practices
Based on the above and the resounding positive feedback from the team, I’ll go ahead and call this one VALIDATED
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🇫🇷 Moving the team to work remotely from the #boicastle in France was challenging, but it’s such a great experience! Even clients, prospects and applicants are joining us on this journey! ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀ #boardofinnovation #innovationconsultancy #innovationjobs #innovation #innovationteam #innovationstrategy #innovationconsultant
Next year: Summer Office 2.0
Following a serious case of post-Summer-Office withdrawal, we gathered with the organizing team for an in-depth evaluation. We looked back at all the different experiments we ran, analyzed the outcomes and had some lengthy discussions on the way forward.
We agreed that while Summer Office 1.0 could be called a success, we stumbled into that classical millennial trap of wanting to do too much with too little time to do it right. Looking back, it seemed obvious that focusing on culture, recruiting & clients was a bit of a stretch, and we missed opportunities because we spread ourselves too thin.
“There are 50 brilliant ideas on this whiteboard, let’s be selective and only try out 20”
— Typical innovation consultant with an already fully packed agenda
Taking all of the above into account, we decided to raise the bar in 2019 and organize Summer Office 2.0. A one-week trip to a location where we’ll focus entirely on leveling ourselves up as a team. Are you up for it?