Document stories and observations uncovered during empathy sessions.

What is this for?

This fragment card template is designed to document stories and observations uncovered during an empathy research session. It facilitates the design team to synthesize the stories and observations and frame them into real need statements.

Tip: Highlight explicit needs identified during the empathy research session.

Step-by-step guide

Step 1

Download this PDF and print it on an A3. You can also draw it out on a sheet of paper if you can’t print.

Step 2

Most empathy sessions are conducted in pairs. If this is the case, meet with the partner you went interviewing with. Grab some post-it notes and sharpies. The note taker should re-tell the stories and observations captured during the empathy session while writing down all interesting observations, stories, and quotes.

Step 3

Craft and re-frame the stories and observations documented into real need statements.

Step 4

Once you have the fragment cards down for every empathy session conducted, the next step is to make this knowledge collective. You can share the user stories and observations captured via our linear unpacking tool.

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JUNE 5 & 6