Seamless customer acquisition & retention

Re-designing products to accelerate customer acquisition & improve customer experience in a low touch economy.

Activities

Customer segment definition

  • In-depth customer research (qualitative and quantitative)
  • Analysing current customer journeys, user flows and service blueprints (from awareness to renewal)
  • Identifying pain points, churn factors, opportunities and improvement areas

Activities

Customer service & experience design

  • New customer experience redesign & validation
  • Front end & back-end blueprint design 
  • Data driven validation

Hands-on experience in your industry

Trusted by

Inspiring reads

Building an innovation culture with Cigna Health Insurance

We partnered with leading health services provider Cigna to build an internal innovation capability geared towards solving business-critical challenges in local markets around the world.

Digital innovation strategy for Roche

We developed a digital health strategy and identified multiple growth opportunities based on changing patient needs and the rise of new technologies.

Social change: HIV prevention in Myanmar

Scaling up and achieving sustainability of high-quality HIV prevention and treatment services in Myanmar.

Redesigning the pension journey for AXA

How our co-creation program with bank and insurance provider AXA helped improve the pension sales process for brokers and redesign the customer journey.

Launching 2 new ventures with ING

Discover how we built 2 new ventures with ING during a changing banking climate.

Insurance technology trends that are shaping 2020

Read about the key challenges faced by insurance innovators as we discuss 5 trends that have been impacting the industry: AI, blockchain, digitization, personalization and data, as well as hiring and retaining technically skilled talent.

Seamless customer acquisition & retention

Let's get in touch!

Do you want more info about this service?
Fill in the form to have a chat with one of our experts.