Seamless customer acquisition & retention

Re-designing products to accelerate customer acquisition & improve customer experience in a low touch economy.


Customer segment definition

  • In-depth customer research (qualitative and quantitative)
  • Analysing current customer journeys, user flows and service blueprints (from awareness to renewal)
  • Identifying pain points, churn factors, opportunities and improvement areas


Customer service & experience design

  • New customer experience redesign & validation
  • Front end & back-end blueprint design 
  • Data driven validation

Hands-on experience in your industry

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Seamless customer acquisition & retention

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