Innovating in insurance

We partner with leading global insurers to build resilient product portfolios. We accelerate customer acquisition by developing non-obvious business models and help increase customer retention by creating seamless experiences and operating models.

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12 insurance shifts in the Low Touch Economy

  • How the world has changed
  • Shifts influencing the insurance industry
  • How to switch from defense to offense in your approach

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Insurance industry mind map

There are so many moving parts in the Low Touch Economy. With this mind map, we track a selection of ripple effects on the insurance industry and how they influence each other. You can download the latest PDF export  to map out all the second-order consequences of this crisis.

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Which key challenge are you trying to solve?

Building a resilient growth strategy & portfolio

Re-evaluating your insurance portfolio and exploring new value spaces and opportunities allowing you to grow in the new normal.

Customer acquisition & retention

Re-designing products to accelerate customer acquisition and improve customer experience in a low touch economy.

New product development & validation

Quickly creating and testing new insurance solutions in line with changing customer needs.

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Inspiring reads

Building an innovation culture with Cigna Health Insurance

We partnered with leading health services provider Cigna to build an internal innovation capability geared towards solving business-critical challenges in local markets around the world.

Redesigning the pension journey for AXA

How our co-creation program with bank and insurance provider AXA helped improve the pension sales process for brokers and redesign the customer journey.

Launching 2 new ventures with ING

Discover how we built 2 new ventures with ING during a changing banking climate.

Trends that are shaping the future of the insurance industry

Read about the key challenges faced by insurance innovators as we discuss 5 trends that have been impacting the industry: AI, blockchain, digitization, personalization and data, as well as hiring and retaining technically skilled talent.

Innovating in Insurance

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