Design thinking crash course

From 0 to 60 mph in design thinking in only 3 tools.
boardofinnovation-desgin-thinking-crash-course

Who is this guide for?

This guide is for everyone who wants to learn to reframe business problems to customer-centric opportunity spaces that drive value.

Design thinking can be your shortcut to customer empathy. A good understanding of how this method could help you identify real customer problems and unmet needs is essential.

Moreover, we will share techniques and tools to work on customer empathy. These hands-on techniques and tools can directly be implemented after this crash course.

5 examples from this guide.

1. Blindspots are the sweet spots for innovation. 

There are three types of problems: known knowns, known unknowns, and big unknowns. You usually know how to solve the known knowns. For the known unknowns you know ways to find out how to solve them but the big unknowns remain blindspots because you don’t know their root cause. 

But these blind spots are your sweet spots for innovation. Take on a larger point of view by engaging in conversations with your customers. Understanding their view will make you understand the root cause of their problem and will offer you a lot of opportunities. 

2. Big unknowns require immersion & engagement.

Big unknowns or blindspots, require immersion, engagement and a design thinking mindset. Applying the design thinking methodology and following our 5 tips will ease problem finding to make sure your solving the right problem. 

3. The design thinking methodology is your foundation to start creating business value.

Design thinking is no one methodology, nor is it limited to designers. The principles that define design thinking should extend across multiple disciplines within a business to level up its value. By adhering to the design thinking principles, all the moving parts that contribute to a project come together to create a product that is possible, purposeful and strategically viable. 
Slidedeck with 3 major steps to create business value

4. Identify the root cause of your problem using The 5 why's method. 

The perfect warm-up for design thinking is kicking off with the 5 why’s method to identify the root cause of the problem you’re trying to tackle. This method helps you to dig deeper into the problem users experience. You can use iterative questioning to explore cause-effect. 

In most cases, 5 iterations are enough to provide anticipated insights. 

Slidedeck with the 5 why's method

5. Immerse, observe and capture for customer empathy. 

Come to customer empathy by immersing yourself in the experience of others, observing what people do and capturing what people say they do. 

Don’t get caught, what people say, what people do and what they say they do are entirely different things! 

Slidedeck with 3 shortcuts to customer empahty

Design thinking crash course

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Evaluation criteria

In order to determine which idea(s) to focus on, you must align as a team on the criteria in which you will be evaluating against.

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A 1-page tool to share insights crafted from fragment cards.

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Interview guide

The interview guide is a tool designed to guide you during your first interviews with the customer or end users to better understand the right problems to solve. It’s the starting point of your empathy journey. Highly recommended before jumping into ideation.

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Prioritize your most important features or concepts and make decisions on how to take them forward.

Concept disruptiveness test

We commonly see innovation teams aiming for Horizon 3 (radical, disruptive or architectural outcomes), but by the time they reach the final selected concept phase they realise that their idea was too safe and close to home.

Problem validation script

This tool helps you go smoothly through your first problem validation interviews.

Future scan

150+ predictions and future trends to use in your brainstorms and ideation sessions.

Experiment picker

This quiz will test how ready you are, and whether you've checked off everything Board of Innovation considers necessary before getting it out there. Remember: it's better to fail a quiz than fail your customer.

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Ensure a sufficient variety of ideas whilst facilitating everyone’s individual decision making process.

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